Cancellation Policy

Last updated: 29/09/2026.

1. Before onboarding begins

You may cancel within 7 days of paying your first month for a full refund, provided onboarding has not commenced (Meta verification not yet initiated and no configuration work performed).

2. Your first month

Your first month’s subscription, paid when you apply, covers your full setup. Once onboarding has commenced it is not refundable (see our Refund Policy).

3. Cancelling after that

You may cancel at any time on two months’ written notice (email or WhatsApp is fine). Your subscription continues to be billed during the notice period. When the Service ends we give you your customer list (numbers, names, opt-ins, loyalty balances), remove ourselves as admin from your Meta account, and help move your WhatsApp number back to the WhatsApp Business app if you want. Our copies of your data are deleted 60 days after the Service ends, unless the law requires us to keep them longer.

4. Counter devices

A counter device you have bought from us is yours and does not need to be returned when you cancel.

5. Pausing

Stores that close temporarily (renovation, relocation) may request a pause of up to 2 months once per year at a reduced holding fee, by arrangement.

6. Cancellation by us

We may cancel on two months’ written notice, or immediately for material breach (including non-payment after the retry period or acceptable-use violations) after written warning. Where we cancel without breach, any unused portion of the current month is refunded.

7. How to cancel

Email info@foodchat.co.za or WhatsApp 082 451 1604 with your store name and “Cancellation”. We confirm in writing within one business day. Requests are only actioned when received from the registered account holder.

FoodChat is a product of ChatOrder (Pty) Ltd (registration 2026/616766/07), 655 Marine Drive, Brighton Beach, Durban 4052, South Africa · info@foodchat.co.za · +27 82 451 1604. Nothing in this policy limits your rights under the Consumer Protection Act, 2008 or other applicable law.