Refund Policy

Last updated: 29/09/2026.

1. Full refunds are given when

• You cancel within 7 days of paying your first month and onboarding has not commenced;
• We fail to deliver a working system within the agreed onboarding period through our own fault, and cannot remedy it promptly;
• A duplicate payment or billing error occurs — the duplicate amount is refunded in full;
• We cancel the service without breach on your part — the unused portion of the current month is refunded.

2. Refunds are not given for

• Your first month’s subscription (which covers your setup) once onboarding has commenced (Meta verification initiated or configuration performed);
• A month’s subscription once billed, including months during your notice period — cancellation takes effect per the Cancellation Policy;
• Third-party outages (Meta, PayFast, hosting, load-shedding, connectivity) — service-time extensions apply instead where material;
• Broadcast message costs already billed by Meta for sends you authorised.

3. Counter devices

Counter devices are covered by the manufacturer’s warranty and your rights under the Consumer Protection Act. Report a faulty device to us and we will arrange a repair or replacement through the supplier.

4. How refunds are paid

Request refunds at info@foodchat.co.za with your store name and payment reference. Approved refunds are processed to the original payment method via PayFast within 7–10 business days of approval, and every request receives a written outcome within 2 business days.

FoodChat is a product of ChatOrder (Pty) Ltd (registration 2026/616766/07), 655 Marine Drive, Brighton Beach, Durban 4052, South Africa · info@foodchat.co.za · +27 82 451 1604. Nothing in this policy limits your rights under the Consumer Protection Act, 2008 or other applicable law.